Frequently Asked Questions
Can you tell me about Superfine prints?
Superfine prints offers affordable high quality prints from some of your favorite photographers around the world in one place. We offer exclusive, limited edition prints at a price point perfect for any collector. All of our prints are made on high quality acid-free, pH-neutral archival paper. The store is very tightly curated by Alison Zavos, founder of Feature Shoot and The Print Swap.
What sizes do you offer?
Currently we only offer two sizes: 8x10” and 11x14”. Sizes listed (8x10” and 11x14”) indicate the size of the paper in inches which make them simple to frame. All of our images are printed with a border.
I have a question about my order. How can I contact you?
Email us at email@example.com and include your order number. We'll get back to you as quickly as we can—we respond to most emails within 24 hours during the business week!
How can I sell my prints through the store?
At this time we are not accepting submissions to the store. However, all participants in The Print Swap have the option to sell their print in the store. Find out more about The Print Swap here.
After I place my order, how soon will I get my print?
We process orders during normal business hours and have two printers (one in the United States and one in the UK) to make sure prints you receive your print(s) in a timely manner. In general, please allow 5-7 business days.
I’m not based in the US, can I still purchase a print?
Of course! We ship prints around the world. However, we cannot be responsible for additional customs, duties, or fees that may be applied by your country’s custom department.
What if my package was returned to sender?
If your print is returned due to unclaimed or incorrect address, we can ship it back out to you, no problem. However, you will need to pay for shipping.
What's your return policy?
Sales are final, however if your print arrives damaged, please contact us at firstname.lastname@example.org within 7 days of delivery. We will get another print out to you ASAP. You may be asked to provide photographs of damage.