Free shipping for the first 100 orders! Use code 'FREESHIP' at the checkout

Privacy Policy

Feature Shoot Media Pty Ltd (ACN) trading as Superfine Prints - Privacy Policy

Superfine Prints​ ("us", "we", or " operates ​superfineprints.com.au​ (the "Site"). This page informs you of our policies regarding the collection, use and disclosure of Personal Information we receive from users of the Site.

At Superfine Prints we take the security of your information very seriously and are transparent about the way we use your Personal Information. We use your Personal Information only for providing and improving the Site. By using the Site, you agree to the collection and use of information in accordance with this policy. Unless otherwise defined in this Privacy Policy, terms used in this Privacy Policy have the same meanings as in our Terms and Conditions, accessible on our website.

Account Security

Individual site users are responsible for the security of their account. Passwords should be kept secure at all times and you should sign out of your account after use. Transactions over the Internet are not 100% risk free and we cannot guarantee the security of your information despite our best endeavours to protect it.

Superfine Prints uses a third party payment gateway for all transactions and security and privacy of Personal Information supplied to the third party payment gateway is subject to their separate terms and policies for which Superfine Prints is not responsible nor liable.

Information Collection And Use

While using our Site, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you. Personally identifiable information may include, but is not limited to, your name, email address, postal address and phone number ("Personal Information"). You can deactivate your account at any time via the website. You can also contact us at any time if you wish to have your account deleted from the system and your personal information removed. Please email support@superfineprints.com​.

We may ask you for additional information to provide you with a better experience. This includes information on your product preferences, gender, important dates, site user experience and for information about friends who may be interested in our product and service. Superfine Prints will also request additional information on delivery to ensure that the delivery of photograph prints can be done seamlessly. It is recommended that you provide as much information as possible about the delivery of the photograph prints. If photograph print are deemed ‘undeliverable’ by Superfine Prints because of incomplete delivery information, Superfine Prints reserves the right to cancel the transaction without refund.

Superfine Prints will not sell your information to third parties without your explicit consent. Superfine Prints works with a number of partner and affiliate companies, including companies who sell complementary products and companies involved in the delivery of photographic prints. Information may be shared with these parties in order for Superfine Prints to provide service to customers. Third parties are not permitted to use customer personal information for any purpose apart from fulfilling the transaction.

Superfine Prints may collect information (eg. Email Address) from a person who is not yet a registered account holder with Superfine Prints. This could include scenarios such as a non account holder signing up to a newsletter from us, an account holder providing a non account holder with a discount code or promotion, or a non account holders being contacted when they receive prints sent to them by an account holder. At any point a non account holder can contact ​support@superfineprints.com​ to have their information removed from the system, or unsubscribe using the ‘unsubscribe’ link on the newsletter.

Superfine Prints allows users to modify their personal information in their account details within the website. Superfine Prints may contact you by whatever means you provide such as via email, SMS, phone or direct message via the website. You are able to inform Superfine Prints if you wish to limit the communications you receive, or the channels by which you receive these communications. These messages may be in relation to the products and services provided by the site, or service related messages about your account. Superfine Prints sends regular email communications to members. You can opt out of receiving these email by emailing ​support@superfineprints.com​ ​or clicking in the ‘unsubscribe’ link on the newsletter.

Use of Your Information

We use the information that we collect from you to provide our services to you.

Correct information

It is your responsibility to ensure the information provided to Superfine Prints is correct and fit for the purpose at hand. If incorrect information is provided (for example incorrect phone number, incorrect delivery address, incomplete delivery address) Superfine Prints reserves the right to cancel an order without refund. Please validate information before it is submitted to the Superfine Prints website to ensure your print can be delivered.

In addition to this we may use the information for one or more of the following purposes:

  1. To provide information to you that you request from us relating to our products or services.
  2. To provide information to you relating to other products that may be of interest to you. Such additional information will only be provided where you have consented to receive such information.
  3. To inform you of any changes to our website, services or goods and products.
  4. If you have previously purchased goods or services from us we may provide to you details of similar goods or services, or other goods and services, that you may be interested in.

Use of Cookies

Cookies provide information regarding the computer used by a visitor. We may use cookies where appropriate to gather information about your computer in order to assist us in improving our website and personalising your user experience. We may gather information about your general Internet use by using the cookie. Where used, these cookies are downloaded to your computer and stored on the computer’s hard drive. Such information will not identify you personally. It is statistical data. This statistical data does not identify any personal details whatsoever.

Online Advertising We Use

Superfine Prints also uses third party vendor re-marketing tracking cookies across the Internet. Remarketing will display relevant ads tailored to you based on what parts of the Superfine Prints website you have viewed by placing a cookie on your machine.

This Cookie Does Not In Anyway Identify You Or Give Access To Your Computer. The cookie is used to say “This person visited this page, so show them ads relating to that page.”

As always we respect your privacy and are not collecting any identifiable information through the use of Google’s or any other third party remarketing system.

Third party vendors, including Google, use cookies to serve ads based on a user’s prior visits to your website. This allows us to make special offers and continue to market our services to those who have shown interest in our service.

In addition to using cookies and related technologies as described above, we also may permit certain third party companies to help us tailor advertising that we think may be of interest to users and to collect and use other data about user activities on our Sites and/or Services (e.g. to allow them to tailor ads on third party services).

These companies may deliver ads that might also place cookies and otherwise track user behavior.

For example, we may use Google’s “remarketing” service to target our ads to you based on your prior use of the Site when you visit on other sites in Google’s content network.

This Website Uses Google Adwords

This website uses the Google AdWords remarketing service to advertise on third party websites (including Google) to previous visitors to our site.

It could mean that we advertise to previous visitors who haven’t completed a task on our site, for example using the contact form to make an enquiry.

This could be in the form of an advertisement on the Google search results page, or a site in the Google Display Network.

Third-party vendors, including Google, use cookies to serve ads based on someone’s past visits to this website. Of course, any data collected will be used in accordance with our own privacy policy and Google’s privacy policy.”

Integration with third party sites

Superfine Prints integrates with various third party sites such as (but not limited to) Facebook and Instagram. By using Superfine Prints you agree for your information to be shared with third party sites as necessary and that Superfine Prints has no control of the data security of these third party sites. Your privacy rights for information shared with third party sites will be subject to the policies and terms of those thrid party sites for which Superfine Prints has no control responsibility or liability.

Data Retention

Superfine Prints retains your data for the period that your account is open and then in accordance with Superfine Prints’s legal responsibilities. If at any point your information is requested for legal proceedings, Superfine Prints is obligated to provide your information to the requesting authorities. If you have any concern over the retention of your data you should contact Superfine Prints at support@superfineprints.com

Changes To This Privacy Policy

Superfine Prints may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on the Site. You are advised to review this Privacy Policy periodically for any changes.

Contact Us

If you have any questions about this Privacy Policy, please contact us at suppor@superfineprints.com

Left Continue shopping
Your Order

You have no items in your cart